Help centre › Orders and charges
Something wrong with an order?
If you don't recognise a charge from us, or an order arrived damaged or not at all, we'd rather put it right here than have you wait on your bank. Start with the email address you ordered with.
Other questions
- How long does a refund take?
- Five to ten working days after we confirm it, depending on your bank.
- Can I return a custom-cut frame?
- Custom sizes can't be returned unless they arrive damaged. Send us a photo and we'll replace it.